Account
Billing, plans, and cancellations
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Billing, plans, and cancellations
Phoenix Health Compass offers a free tier and a paid Premium tier. All billing is handled securely through Stripe — we never store your card number.
Plans
- **Free** — Access to the provider and hospital directories, the Recovery Hub, and a single-user Health Binder. No credit card required.
- **Premium** — Everything in Free, plus the AI Recovery Planner, unlimited household members with shared binders and caregiver invites, PDF export, priority Ask Phoenix responses, and early access to new features. See the Plans page for current pricing.
- **Trial** — New Premium subscribers get a 14-day free trial. You can cancel any time during the trial without being charged.
Managing your subscription
Go to **Account → Billing** to see your current plan, invoices, and payment method. From there you can:
- Update your payment method securely through Stripe.
- Download past invoices as PDFs for reimbursement or taxes.
- Change plans (upgrade or downgrade takes effect at the next billing cycle).
- Cancel at any time — you keep Premium access through the end of the current paid period.
Refunds
If you cancel within 14 days of your first paid month, contact support@phoenixhealthcompass.com and we will process a full refund. After that, cancellations stop future charges but do not refund the current period.