How to request your records

A written, specific request is answered faster than a phone call.

Timing that matters

HIPAA: response within 30 days, with one 30-day extension allowed if explained in writing.

Step by step

1Address the request to the Health Information Management (HIM) or Medical Records department, not your doctor.
2Identify yourself with full name, date of birth, and dates of service.
3List exactly what you want. “Complete record” is often interpreted as a short visit summary.
4State the delivery format: electronic copy to a portal, secure email, USB, or paper.
5Sign and date it, and keep a copy of what you sent and when.

Before you move on

Write down who you spoke with, the date, and what they promised. A short dated note is the single most useful thing you can have if this issue has to be escalated later.

Ask Phoenix about this

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Educational purposes only

Phoenix Health Compass does not provide legal advice or medical advice. This content summarizes publicly available government and nonprofit resources and is cited throughout. Always confirm requirements, deadlines, and forms with the official agency.

Last reviewed 2026-08-01 by the Phoenix Health Compass editorial team.